The QSystem Queue Management System allows system operators to handle a Physical or Virtual Workstation Terminals, or even both at once.

The virtual terminal is not always on screen, but is hidden to avoid hindering the operator`s work when using the different company applications, and is only displayed when the operator needs it.

The Terminal provides the following functions:

• Call, recall or put a customer back on queue.
• Transfer to other services.
• Establish prelations.
• Send messages to the supervisor, etc.
• It also informs the operator about:
  The time the customer has waited.
  The amount of assistance time devoted to the client.
  Number of people waiting to be attended.